Refund Policy
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At Glow Tours and Transfers, we strive to provide our customers with the best possible service and experience. If for any reason you are not satisfied with our services, we offer the following refund policy:
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Cancellation Policy: If you need to cancel your reservation, we require a minimum of 48 hours notice before the scheduled date of your tour. If you cancel within 48 hours of the scheduled date of your tour, a 15% cancellation charge will be deducted from your refund to cover administrative fees.
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No-Show Policy: If you fail to show up for your scheduled tour, you will not be eligible for a refund.
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Weather-Related Cancellations: In the event of severe weather conditions that affect the safety of our tours, we reserve the right to cancel or reschedule your tour. If we cancel your tour due to weather conditions, you will be eligible for a full refund.
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Refund Process: To request a refund, please contact our customer service team. Refunds will be processed within 7-10 business days of your request, less the 15% cancellation charge.
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Partial Refunds: If your tour is partially completed due to unforeseen circumstances, we may offer a partial refund at our discretion, less the 15% cancellation charge.
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Third-Party Services: If you book additional services through a third-party provider, their cancellation and refund policies will apply.
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Changes to Refund Policy: We reserve the right to update or modify this refund policy at any time. Any changes will be effective immediately upon posting to our website. We encourage you to review this refund policy regularly for any updates or changes.
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If you have any questions or concerns about our refund policy, please contact our customer service team via email: support@glowtoursandtransfers.com